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  • Order Support
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GenScript provides 24-hour service Monday through Friday.
ONLINE MESSAGE TO GENSCRIPT: Please leave your message using our Secure Messaging System
CALL GENSCRIPT
Toll-Free: 1-877-436-7274
Telephone: 1-732-885-9188
Fax: 1-732-210-0262    1-732-885-5878



 
Regional Numbers (Toll-free):  
Australia: 1-800-172-605
Denmark: 8088-7617
France: 08-05-10-22-28
Finland: 0800-913-020
Germany: 0-800-0006-320
Hong Kong: 800-964-684
Ireland: 1800-932-547
Israel: 1-809-216-068
Norway: 800-19-172
Portugal: 800-860-627
Singapore: 800-120-4549
Spain: 800-098-920
Sweden: 0200-884-573
Switzerland: 0800-369-254
United Kingdom: 08082-380203
Regional Numbers:  
Belgium: 32-27-470-921
Japan: 81-3-6803-0843 Recent Update!
   
E-MAIL GENSCRIPT
For Sales: order@genscript.com
For Catalog Product: product@genscript.com
For Molecular Biology:gene@genscript.com
For Peptide: peptide@genscript.com
For Protein: protein@genscript.com
For Antibody: antibody@genscript.com
For Antibody Drug: antibody_drug@genscript.com

For business development, please contact:
E-mail: bd@genscript.com
Telephone: 1-732-317-5088
For General Inquiry: info@genscript.com
For siRNA: sirna@genscript.com
For Chemicals: chemical@genscript.com
For BioProcess: bioprocess@genscript.com
For BioAssay: bioassay@genscript.com
For Informatics Support: support@genscript.com
   
MAIL TO GENSCRIPT
All Correspondences
GenScript USA Inc.
860 Centennial Ave.
Piscataway, NJ 08854
USA
 
Accounts Payable/Receivable
Accounting Department
GenScript USA Inc.
860 Centennial Ave.
Piscataway, NJ 08854
USA
 
     
To order what you want, please try the following methods:
*Our representatives are always available at convenient time, whatever your time zone is.

To expedite your order, please provide the following information:
  • Customer account number
  • Billing address
  • Purchase Order Number
  • Shipping address
  • Purchaser's name and detailed contact information
  • Description of the order
*See more on our Ordering Help Center.
 
Local Currency
As your global supplier, we accept payments in several local currencies: US Dollar, Euro, Pound Sterling, and Japanese Yen. You can select one of these currencies before making your payment.

Fast Delivery and Shipping Fee
GenScript is located in Piscataway NJ. Thanks to our close ties with FedEx, it will always feel like we are one block away from where you are. For more information about shipping charges, please go to Shipping Price Page.

* If you would like to place an order on a weekend, then either fax us your order form or place a message on our phone system. All orders placed outside of our business hours will receive immediate attention on the following work day.

Order Cancellation Policy
All cancellation must be received in writing by e-mail (Send to order@genscript.com with Order ID Number in subject line). Cancellation of service in progress will incur partial charge proportional to the percentage of the work completed at the time of cancellation.

If your project is delayed, once proved as a signification deviation from the industry average delivery time for the particular service, though rarely happens at GenScript, the customer is entitled to receive partial compensation discount, which is calculated by discounting the total project fee by the percentage of the delay over the promised delivery period.

Cancellations must be received prior to shipment of the material or delivery of the project. GenScript reserves the right to refuse order cancellations and issuing of compensation discount.

More detailed information, please see our FAQ page.
With your request, our new office in Japan has set up to better serve you and save your budget for the expensive international shipping fee.
USA -- Headquarters Japan(Recent Update!)
Tel: 1-732-885-9188
Fax: 1-732-210-0262
Email: info@genscript.com
Address: GenScript USA Inc.
                 860 Centennial Ave.
                Piscataway, NJ 08854
                USA
 
 
Tel: +81-3-6803-0843 (Japanese: 9:00-18:00), +1-732-885-9188 (English: 24 hours)
Email: japanmarket@genscript.com
Fax: +81-3-3836-0371 (Japanese: 9:00-18:00)
Order Fax: +81-3-4496-5000
Address: GenScript Japan Inc.
              Classic Build #403
              3-12-5, Taito, Taito-ku, Tokyo, 110-0016, Japan