30-Day Money Back Guarantee
GenScript provides a 30-day money back guarantee for each eStain® 2.0 Protein Staining Device or/and eBlot™ Protein Transfer Device that is purchased directly from GenScript. If the customer is dissatisfied with the performance of eStain® 2.0 Device or/and eBlot™ Device in the first 30 days from date of purchase, he or she may request full refund of this product. If the eStain® 2.0 Device or/and eBlot™ Device is returned from the customer in its original condition, GenScript will issue a complete refund to him or her upon receiving. If the apparatus is found damaged upon its return to GenScript, partial or no refund will be issued to the customer. The customers who intend to return the apparatus will be responsible for the return shipping charges. GenScript reserves the final decision to interpret and alter the terms of the return and refund policy.