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Order Support

Need help placing an order? We're here to answer your questions. Search our FAQs, track your orders, or send us a message anytime. 

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Contact Support

Please contact us at 1-732-885-9188, or Email us

Support Center FAQs

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How to Place Orders

Quick Order - Catalog Products: For Catalog Products, simply add items to your cart.
Quick Order – Services / Custom Bio-Reagents: For Services, please request a quote first, then review My Quotations to add items to your cart.
Once you've added the items you need to your cart,

online order flow

GenScript offers several convenient ways to place orders, make payments, and save money. Please see the instructions below for more detail.

Registration: We recommend that you create a free account first. This will allow you to place orders online, view ordering history, track project status, access and data reports, and communicate with sales representatives. In addition, every online account generates EzCoupon™ Points, which can be redeemed for special offers.

Using the Shopping Cart: You can add any item to your shopping cart from any part of the GenScript website for easy access later.
To search for GenScript products and services, please try these alphabetical and numerical product lists.

Quick Order: If you know the catalog number of the product you want to order, please click here for quick order.

Payment Options: We accept purchase orders (PO) and major credit cards (). A 7% New Jersey sales tax will be applied to orders shipped to New Jersey. Your credit card will be billed under "GenScript". ---Check Credit Reference Form--.
For international orders, we must apply the full charge at the time the order is placed.In the unlikely event that any given order cannot be filled, our guarantee will take the form of a full refund.
For purchase agent, please go to the payment center to place your order.

Shipping Policy: GenScript can ship packages by UPS, FedEx, and USPS. We are pleased to provide international shipping.

Promotions: As you close your order, you will have the opportunity to enter a GenScript promotion code. In addition to our many special offers for first-time customers and special products and services, all GenScript registered accounts generate EzCoupon™ Points and VIP Coupons under regular use.

offline order flow


  • Information for Ordering: For faster service, please provide us with the following information:
    • Valid purchase order number
    • Name of the principal investigator
    • Name and phone number of the end user
    • Billing address
    • Shipping address
    • Name and phone number of the purchasing agent
    • The product's catalog number or description
    • The desired number of products
  • For quotation requests and questions, you may contact us by phone, email, fax, or via our secured online quotation system.
  • Orders can be placed by phone, email, fax, or online with a formal PO (Purchase Order) or credit card. Our customer service representatives are available 24 hours Monday through Friday. You may contact us anytime for assistance.
  • For purchase agent, please go to the payment center to place your order.
Service Order/Quote Tools
Product Order/Quote Tools