Customer Service

Customer Service

As part of our mission to Make Research Easy, our company policies reflect our commitment to unparalleled customer service, including protecting your privacy and offering convenient and responsive service.

GenScript offers several convenient ways to place orders, make payments, and save money. Please see the instructions below for more detail.

• Registration
  We recommend that you create a free account first. This will allow you to place orders online, view ordering history, track project status, access and data reports, and communicate with sales representatives. In addition, every online account generates EzCoupon Points, which can be redeemed for special offers.
• Using the Shopping Cart
  You can add any item to your shopping cart from any part of the GenScript website for easy access later.
  To search for GenScript products and services, please try these search.
• Quick Order
  If you know the catalog number of the product you want to order, please click here for quick order.
• Payment Options
  We accept purchase orders (PO) and major credit cards (). A 7% New Jersey sales tax will be applied to orders shipped to New Jersey. Your credit card will be billed under "GenScript". ---Check Credit Reference Form--.
  For international orders, we must apply the full charge at the time the order is placed.In the unlikely event that any given order cannot be filled, our guarantee will take the form of a full refund.
• Shipping Policy
  GenScript can ship packages by UPS, FedEx, and USPS. We are pleased to provide international shipping.
• Promotions
  As you close your order, you will have the opportunity to enter a GenScript promotion code. In addition to our many special offers for first-time customers and special products and services, all GenScript registered accounts generate EzCoupon Points and VIP Coupons under regular use.

Our Ph.D.-level technical account managers are available 24 hours a day Monday-Friday to discuss your research needs.